Dr. Tony Marx, President & CEO, New York Public Library

For all the talk of the decline of public education, we take a moment to celebrate one of the most famous public high schools in America – Bronx High School of Science, which turns 75 this year. With 8 Nobel Prize winners – more than Australia, they point out, and tied with Norway – Bronx Science is one of the most accomplished public schools we have. It is also home to an incredible alumni list, including writer E.L. Doctorow, architect Daniel Libeskind, and my next guest, New York Public Library President & CEO Dr. Anthony Marx. The former President of Amherst College, Dr. Marx has spent his career promoting higher education for low-income students and today runs the one of the largest public libraries in the world — at a time when technology and digital are completely overhauling not only how we learn, but perhaps even what it means to be a library. (Originally broadcast 4-21-13 on The John Batchelor Show)


John Hunter, Teacher & Author, “World Peace and Other 4th Grade Achievements”

If you’ve ever watched kids programming on, say, Disney Channel or Nick – or seen a kids movie – they all seem to have the same general world view: Adults know nothing, and everything would be a lot better if kids ruled the world. For some 35 years, one educator has put that theory into action. Starting with an in-class game he calls “World Peace,” John Hunter has spent decades letting school children – from high school down to 4th grade – address and solve various issues. The result has been an incredibly hopeful and inspirational series of lessons so simple a child can understand them, that if applied by adults, just might be able to change the world. John Hunter, teacher, author of “World Peace and other 4th Grade Achievements” has brought his ideas to the Pentagon and the United Nations and elsewhere. (Originally broadcast 4-21-13 on The John Batchelor Show)

Kevin Werbach, Wharton Professor, on Online Education (MOOCs)

Here’s how Penn Professor Kevin Werbach tells it: The University’s Wharton School of Business – where Werbach teaches – is one of the oldest, most prestigious institutions in the world. Since opening in 1881, more than 92,000 people have graduated. However, in the last 8 months, in just two sessions of a single course, Werbach has taught some 140,000 students in 150 countries. How is that possible? Welcome to the power of MOOCs – Massive Open Online Courses – which are revolutionizing – and democratizing – education. According to Werbach, his course on Gamification generated “more than 2 million video views and nearly 20,000 forum posts.” The numbers stagger. How incredible is the potential for online learning? And why do some say it’s no big deal? Professor Werbach joins me now. (Originally broadcast 4-21-13 on The John Batchelor Show)

Hoyt Harper, Sr. VP, Global Brand Leader, Sheraton Hotels & Resorts Group

It’s what every company in the world – big and small – wants. It drives revenue. Cuts expense. Extends reach. Delivers happiness. And separates winners from the losers. Companies spend billions to secure it and hold onto it and for good reason – they can lose it in an instant. And yet, it’s nearly impossible to define. I’m talking about Customer Loyalty, that ephemeral sense we all have towards brands we like and companies where we want to spend our money. How do the world’s largest organizations drive customer loyalty? How hard do they think about how to keep us coming back? Few business leaders have been more successful in driving Customer Loyalty than Hoyt Harper, Senior Vice President, Global Brand Leader, Sheraton Hotels & Resorts Group. At a time when many hotels were reducing their Club offerings, Harper doubled down, investing more than $100MM to drive greater customer benefit and loyalty. What were the risks? How has it worked? (Originally broadcast 4-21-13 on The John Batchelor Show)

Anne Morriss, CEO GenePeeks & co-Author “Uncommon Service”

Ever wonder why, if so much of our economy is based on service, great service is still so rare? Or why, if your call is important to us, you still have to hold indefinitely for an operator? Or, if call centers are in business to judge and manage call volumes, they continually apologize because we’re experiencing higher than usual call volumes? So has my next guest. Anne Morriss is CEO of GenePeeks, a genetic information company, and co-author of “Uncommon Service: How to Win by Putting Customers at the Core of Your Business.” (Originally broadcast 4-21-13 on The John Batchelor Show)

Taegan Goddard, Founder of Political Wire & Editor-at-Large at The

For anyone keeping a political scorecard at home, we have just completed a week that covered more of the biggest issues we face than any other week in memory: Homeland Security, Miranda Rights, Gun Control, Immigration – all at the top of the political agenda. Where do things stand? And do the events threaten to derail President Obama’s second term agenda. Few understand America’s political pulse better than our friend Taegan Goddard, Publisher of Political Wire and editor-at-large at The Week. (Originally broadcast 4-21-13 on The John Batchelor Show)